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I keep getting logged out

Posted: Wed Aug 19, 2015 3:34 am
by PinkDiamond
For at least 2 days now every time I go to do something on the site I have to log in again, which is very inconvenient, and Chris is having the same problem. We both use Firefox, and since the site says it's not them, is anyone else having this problem? And if so, what browser are you using? :?:

I sure hope we can figure out who to go to to complain. :roll:

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 3:55 am
by kjsspot
Me too. IE 11

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 5:03 am
by PinkDiamond
Thank you KJ. At least now we know it's not Firefox, and the server needs to fix it. Right now they're saying everything's fine and it's not them, but if it's not our servers, they'd better figure it out.

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 1:13 pm
by opalcreations
That's weird, I just messaged Pink telling her that I tried using internet explorer and it never logged me out once,even when left open overnight.
The server team investigated and assured me it was not a server issue, so now I'm baffled.

I thought I had it figured out until you are having the same issues using internet exploder!

I'll keep on it.
Chris :)

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 1:18 pm
by crazy8s
Me too. Yahoo

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 2:40 pm
by opalcreations
OK, today, it's the same, internet explorer does not log me out, but no matter what I click on in firefox, it logs me out.
:shock:

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 3:05 pm
by kjsspot
Both FireFox & IE log me out

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 3:31 pm
by opalcreations
I don't get it, it's obviously cookie oriented.
I'm waiting for the support ticket guys to get back to me.

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 3:53 pm
by jakesrocks
No problem with FireFox on this end. I don't use IE.

Re: I keep getting logged out

Posted: Wed Aug 19, 2015 3:57 pm
by PinkDiamond
Thank you for contacting them to figure out what's going on Chris. If it's happening with 3 servers, it can't be Firefox so it's got to be them, so I would think it's happening on your site, too. Have you checked it using FF to see if it does it there too? :?: